Help end users, employees, and clients get the answers they need on their own with a consumer-grade, conversational experience.
Empower end users to work through issues day or night using our AI Chatbot–which is available via our self-service portal, email, and Microsoft Teams*. Fueled by your internal knowledge and its extensive public know-how, our AI Chatbot can free up your admins to focus on projects that make an impact.
And if an employee still needs human help? They can open a ticket in just one click– no filling-in needed.
Employees can resolve their issues and get instant support from the AI Chatbot in a friendly, conversational way.
Get up and running in hours, not weeks. So you can start seeing value right away.
Let AI handle simple tasks and common questions. So you have the time to focus on strategic work.
A conversational, self-service experience for end-users.
Offer the same smooth, engaging interaction every time customers reach out by email. Leveraging its vast database of publicly available information and your company’s insights, the AI Emailbot generates personalized, relevant replies on the spot.
These tailored responses land directly in users’ inboxes in just a few minutes. So, straightforward queries get resolved easily.
Collect feedback from end-users regarding the effectiveness and accuracy of the replies provided by the AI Chatbot through a simple click on either a thumbs-up or thumbs-down icon.
This way, it’s constantly improving.
Educate the AI Chatbot using your repository of knowledge base articles, internal records, and past tickets, along with credible external documents, links, and data sources. This way, every suggestion is on-point and tailored specifically to your organization.
Empower admins to supervise the quality of responses delivered by the AI Chatbot. So, they can modify and refine answers as needed.
Enable leaders to efficiently oversee employee engagement with the AI Chatbot. That way, no offensive or sensitive data is shared incidentally.